Retail teams are under more pressure than ever. We train them to handle it — fast.
In the past year, retail workers reported widespread customer aggression, and poor in-store experiences continue to cost the industry billions. GeneXR’s VR-powered, on-site workshops let your team practise high-stakes interactions in a safe environment — then walk straight back onto the floor ready to perform.
60 minutes • On-site • We bring 10 headsets • Up to 10 participants • Facilitator-led • Outcome report included
Built by industry veterans from Strivr, SkillsVR, RedSeed
The perfect storm hitting retail right now
Turnover, rising customer expectations, and conflict on the shop floor are draining revenue and morale. Every missed interaction costs: complaints, discounts, lost sales, and staff burnout.
The perfect storm hitting retail right now
Turnover, rising customer expectations, and conflict on the shop floor are draining revenue and morale. Every missed interaction costs: complaints, discounts, lost sales, and staff burnout.
The perfect storm hitting retail right now
Turnover, rising customer expectations, and conflict on the shop floor are draining revenue and morale. Every missed interaction costs: complaints, discounts, lost sales, and staff burnout.
Training That Doesn’t Stick
Staff are told what to do, but without real practice the skills fade fast — especially under pressure.
Training That Doesn’t Stick
Staff are told what to do, but without real practice the skills fade fast — especially under pressure.
Training That Doesn’t Stick
Staff are told what to do, but without real practice the skills fade fast — especially under pressure.
Unrealistic Practice
Role-plays feel staged and can’t recreate the noise, pace, and stress of a busy shop floor.
Unrealistic Practice
Role-plays feel staged and can’t recreate the noise, pace, and stress of a busy shop floor.
Unrealistic Practice
Role-plays feel staged and can’t recreate the noise, pace, and stress of a busy shop floor.
Too Much Downtime
Traditional training takes staff off the floor for hours, leaving gaps in coverage and hurting sales.
Too Much Downtime
Traditional training takes staff off the floor for hours, leaving gaps in coverage and hurting sales.
Too Much Downtime
Traditional training takes staff off the floor for hours, leaving gaps in coverage and hurting sales.
There’s a better way: experiential practice that feels real, takes one hour, and actually changes behaviour.
Built by industry veterans from Strivr, SkillsVR, RedSeed
Immersive VR. Turnkey delivery. Results your managers can see.
We merge immersive VR with proven facilitation so teams don’t just learn — they rehearse the exact moments that make or break the customer experience.
Immersive VR. Turnkey delivery. Results your managers can see.
We merge immersive VR with proven facilitation so teams don’t just learn — they rehearse the exact moments that make or break the customer experience.
Immersive VR. Turnkey delivery. Results your managers can see.
We merge immersive VR with proven facilitation so teams don’t just learn — they rehearse the exact moments that make or break the customer experience.
Practice without risk
Staff handle angry customers, queue pressure, and tricky conversations safely — with instant do-overs.
Practice without risk
Staff handle angry customers, queue pressure, and tricky conversations safely — with instant do-overs.
Practice without risk
Staff handle angry customers, queue pressure, and tricky conversations safely — with instant do-overs.
Maximum impact, minimal disruption
10 headsets on-site, 60 minutes, zero setup for you. Train a team and keep the store running.
Maximum impact, minimal disruption
10 headsets on-site, 60 minutes, zero setup for you. Train a team and keep the store running.
Maximum impact, minimal disruption
10 headsets on-site, 60 minutes, zero setup for you. Train a team and keep the store running.
Performance that lasts
Experiential learning drives longer retention and higher confidence to apply skills the same day.
Performance that lasts
Experiential learning drives longer retention and higher confidence to apply skills the same day.
Performance that lasts
Experiential learning drives longer retention and higher confidence to apply skills the same day.
Teams consistently report faster skill uptake, higher confidence, and fewer manager call-overs after a single session.
Built by industry veterans from Strivr, SkillsVR, RedSeed
Five VR Workshops for a Stronger, More Resilient Retail Team
Pick one, or run a full day and rotate teams through back-to-back sessions.
Five VR Workshops for a Stronger, More Resilient Retail Team
Pick one, or run a full day and rotate teams through back-to-back sessions.
Five VR Workshops for a Stronger, More Resilient Retail Team
Pick one, or run a full day and rotate teams through back-to-back sessions.
Conflict Management
Calmly handle difficult customers, protect staff wellbeing, and preserve brand reputation — even under pressure.
Conflict Management
Calmly handle difficult customers, protect staff wellbeing, and preserve brand reputation — even under pressure.
Conflict Management
Calmly handle difficult customers, protect staff wellbeing, and preserve brand reputation — even under pressure.
Conflict Management
Calmly handle difficult customers, protect staff wellbeing, and preserve brand reputation — even under pressure.
Sales Training for Retail
Identify customer needs fast, recommend the right products, and boost basket size without pushiness.
Sales Training for Retail
Identify customer needs fast, recommend the right products, and boost basket size without pushiness.
Sales Training for Retail
Identify customer needs fast, recommend the right products, and boost basket size without pushiness.
Sales Training for Retail
Identify customer needs fast, recommend the right products, and boost basket size without pushiness.
Customer Service Excellence
Deliver consistently great experiences that turn browsers into loyal repeat customers.
Customer Service Excellence
Deliver consistently great experiences that turn browsers into loyal repeat customers.
Customer Service Excellence
Deliver consistently great experiences that turn browsers into loyal repeat customers.
Customer Service Excellence
Deliver consistently great experiences that turn browsers into loyal repeat customers.
Wellness for Retail Staff
Equip your team with tools to manage stress, maintain energy, and reduce burnout during peak times.
Wellness for Retail Staff
Equip your team with tools to manage stress, maintain energy, and reduce burnout during peak times.
Wellness for Retail Staff
Equip your team with tools to manage stress, maintain energy, and reduce burnout during peak times.
Wellness for Retail Staff
Equip your team with tools to manage stress, maintain energy, and reduce burnout during peak times.
Courageous Conversations for Retail Managers
Coach managers to address underperformance and team issues with confidence, clarity, and empathy.
Courageous Conversations for Retail Managers
Coach managers to address underperformance and team issues with confidence, clarity, and empathy.
Courageous Conversations for Retail Managers
Coach managers to address underperformance and team issues with confidence, clarity, and empathy.
Courageous Conversations for Retail Managers
Coach managers to address underperformance and team issues with confidence, clarity, and empathy.
Our Proven 4-Step Workshop Process
Every session follows the same EPIC framework — consistent, fast, and repeatable across stores and teams.
Our Proven 4-Step Workshop Process
Every session follows the same EPIC framework — consistent, fast, and repeatable across stores and teams.
Our Proven 4-Step Workshop Process
Every session follows the same EPIC framework — consistent, fast, and repeatable across stores and teams.
01
01
Engage
We start by connecting with your team on-site, breaking the ice, and setting the stage for an active, hands-on session that’s relevant to their daily challenges.
01
Engage
Define business + learning objectives
Identify skill gaps and audience needs
Scope the solution and sign off
01
01
Engage
We start by connecting with your team on-site, breaking the ice, and setting the stage for an active, hands-on session that’s relevant to their daily challenges.
02
02
Present
Your team learns a simple, proven framework tailored to retail — the key skills and strategies they’ll practise during the workshop.
02
Present
For Signature: storyboard, script, environments, assessments
For Flex: select framework, provide content inputs, auto-generate flow
Define feedback points & success criteria
02
02
Present
Your team learns a simple, proven framework tailored to retail — the key skills and strategies they’ll practise during the workshop.
03
03
Immerse
Every participant puts on a VR headset and steps into realistic retail scenarios. They practise handling real-world situations in a safe, controlled environment where mistakes become learning moments.
03
Immerse
Art, animation, programming, dialogue
QA & headset testing
Iteration and customer feedback loops
03
03
Immerse
Every participant puts on a VR headset and steps into realistic retail scenarios. They practise handling real-world situations in a safe, controlled environment where mistakes become learning moments.
04
04
Commit
We wrap with personal action plans and team takeaways so the new skills transfer to the shop floor immediately — backed by a post-workshop summary for management.
04
Commit
Load to GeneXR platform
Track learner data & satisfaction
Prepare for business review and insights
04
04
Commit
We wrap with personal action plans and team takeaways so the new skills transfer to the shop floor immediately — backed by a post-workshop summary for management.
Standard setup includes 10 headsets, live casting to a display, hygiene supplies, and a specialist facilitator.
What’s Included in Every Workshop
Every GeneXR workshop is delivered as a complete package — no hidden extras, no half-measures. From setup to facilitation to follow-up, we provide everything your team needs to learn, practice, and apply new skills with confidence on the shop floor.
What’s Included in Every Workshop
Every GeneXR workshop is delivered as a complete package — no hidden extras, no half-measures. From setup to facilitation to follow-up, we provide everything your team needs to learn, practice, and apply new skills with confidence on the shop floor.
What’s Included in Every Workshop
Every GeneXR workshop is delivered as a complete package — no hidden extras, no half-measures. From setup to facilitation to follow-up, we provide everything your team needs to learn, practice, and apply new skills with confidence on the shop floor.
Packages & Pricing
Whether you’re looking for a single session, a complete training journey, or a full conference experience, GeneXR has options designed to fit your retail needs and budget.
Packages & Pricing
Whether you’re looking for a single session, a complete training journey, or a full conference experience, GeneXR has options designed to fit your retail needs and budget.
Packages & Pricing
Whether you’re looking for a single session, a complete training journey, or a full conference experience, GeneXR has options designed to fit your retail needs and budget.
Single Workshop
For Retailers wanting to trial VR with their team.
$1,500
60-minute immersive VR training session
Choose one of five core topics
Includes 10 VR headsets provided
Outcome summary report for managers
Complete Workshop Bundle
Comprehensive retail upskilling with maximum ROI.
$3,500
All five workshops: De-escalation, Sales, Service, Wellness, Leadership
Builds consistent skills across frontline and management teams
Includes VR headsets, facilitators, and reporting
Delivers lasting impact with measurable staff performance gains
Multi-workshop days and regional tour schedules available to maximise coverage and reduce travel cost.
Built by industry veterans from Strivr, SkillsVR, RedSeed
We focus on behaviours your managers can feel the same day.
Built for the people who run retail
We focus on behaviours your managers can feel the same day.
Built for the people who run retail
We focus on behaviours your managers can feel the same day.
Built for the people who run retail
Store & Duty Managers
fewer escalations, clearer standards on shift
Store & Duty Managers
fewer escalations, clearer standards on shift
Store & Duty Managers
fewer escalations, clearer standards on shift
Store & Duty Managers
fewer escalations, clearer standards on shift
L&D & HR
consistent training at scale, minimal downtime
L&D & HR
consistent training at scale, minimal downtime
L&D & HR
consistent training at scale, minimal downtime
L&D & HR
consistent training at scale, minimal downtime
Area & Operations
measurable behaviour change across locations
Area & Operations
measurable behaviour change across locations
Area & Operations
measurable behaviour change across locations
Area & Operations
measurable behaviour change across locations
Associations & Member Groups
high-value events with tangible takeaways
Associations & Member Groups
high-value events with tangible takeaways
Associations & Member Groups
high-value events with tangible takeaways
Associations & Member Groups
high-value events with tangible takeaways
Frequently Asked Questions
Your questions answered
Frequently Asked Questions
Your questions answered
Frequently Asked Questions
Your questions answered
Frequently Asked Questions
Your questions answered
Do we need to own VR headsets?
No — we bring 10 headsets per session, fully sanitised and ready.
Do we need to own VR headsets?
No — we bring 10 headsets per session, fully sanitised and ready.
Do we need to own VR headsets?
No — we bring 10 headsets per session, fully sanitised and ready.
How many people can we train at once?
Up to 10 participants per 60-minute workshop. Many clients run multiple sessions in one day.
How many people can we train at once?
Up to 10 participants per 60-minute workshop. Many clients run multiple sessions in one day.
How many people can we train at once?
Up to 10 participants per 60-minute workshop. Many clients run multiple sessions in one day.
Will this disrupt the store?
We set up in a small backroom/office space. Sessions are 60 minutes and can be scheduled around peak times.
Will this disrupt the store?
We set up in a small backroom/office space. Sessions are 60 minutes and can be scheduled around peak times.
Will this disrupt the store?
We set up in a small backroom/office space. Sessions are 60 minutes and can be scheduled around peak times.
Can you tailor scenarios?
Yes. We can reflect your policies, language, and typical customer scenarios (e.g., returns, age-restricted sales, click-and-collect delays).
Can you tailor scenarios?
Yes. We can reflect your policies, language, and typical customer scenarios (e.g., returns, age-restricted sales, click-and-collect delays).
Can you tailor scenarios?
Yes. We can reflect your policies, language, and typical customer scenarios (e.g., returns, age-restricted sales, click-and-collect delays).
What do managers receive afterward?
No — we bring 10 headsets per session, fully sanitised and ready.
What do managers receive afterward?
No — we bring 10 headsets per session, fully sanitised and ready.
What do managers receive afterward?
No — we bring 10 headsets per session, fully sanitised and ready.
Is it suitable for new or part-time staff?
Absolutely. The scenarios scale in difficulty and are easy to follow.
Is it suitable for new or part-time staff?
Absolutely. The scenarios scale in difficulty and are easy to follow.
Is it suitable for new or part-time staff?
Absolutely. The scenarios scale in difficulty and are easy to follow.
Ready to see the difference one hour makes?
We’ll recommend the workshop that will move the needle fastest for your stores, schedule a date, and bring everything needed. Your team leaves ready for whatever today throws at them.
Ready to see the difference one hour makes?
We’ll recommend the workshop that will move the needle fastest for your stores, schedule a date, and bring everything needed. Your team leaves ready for whatever today throws at them.
Ready to see the difference one hour makes?
We’ll recommend the workshop that will move the needle fastest for your stores, schedule a date, and bring everything needed. Your team leaves ready for whatever today throws at them.